Frequently Asked Question

Symptom

• The "Turn Into Custom Element" button and the "Insert Custom Element" item are greyed out : 

Reason and Prerequisites

Environment:

• SAP BusinessObjects Business Intelligence Platform : 4.3
• Need4Viz : all versions
  

Steps To Reproduce:

1. In a Webi report, try to insert a new Custom Element
2. or create a webi table bloc a try to turn into Custom Element this block
3. The "Turn Into Custom Element" button and the "Insert Custom Element" item are greyed out

Cause:

A:

• One or more Need4Viz service declared and active in the CMC are not started (or not works correctly).
  

B:

• The N4V services are declared with "localhost" URL in the CMC and the N4V services are not running on the Tomcat server (split deployment)

Solution

A:

Check that all the N4V services declared in the CMC are available :

• You can try to disable services one by one (untick them in the CMC and save) until the button "turn into" is available.

B:

In SAPBI 4.3, when they are declared with "localhost" URL, N4V services needs to run on the Tomcat server (even if the Webi process are running on another server) because the BILaunchpad (hosted on Tomcat) checks if the services are running and this request is made by the Tomcat itself (so the localhost services must answer).

• Run the N4V services on each SAPBI server (Tomcat Web Application server & BI server)