Frequently Asked Question

Symptom

• While refreshing a web intelligence document from Google Chrome Version 110+ or Microsoft Edge Version 110+ the web page keeps loading indefinitely

Reason and Prerequisites

Environment:

• SAP BusinessObjects Business Intelligence Platform 4.2 (not reproductible in 4.3)
• Need4Viz : all versions

Steps To Reproduce:

1. Logon to BI Launchpad from Chrome or Edge browser version 110+
   
2. Open any Web intelligence document
3. Refresh it

>>Refreshing the report never ends

Other workflows impacted:

• Edit as geography (by Name & Longitude Latitude)
• Reset geography
• Ranges
• Insert a shared object
• Add a comment cell in report
• Big numbers
• Add a comment to an existing cell
• Disable/enable Hana online mode
• Refresh with prompts
• Apply an input control value
• Create a new Webi variable

Cause:

• This issue is caused by a defect in Google Chrome Version 110+ or Microsoft Edge Version 110+ frame APIs

Solution

• Use fiorified UI instead of the classic one (if no document editing is necessary)
• Use WebI Rich client
• Use a non Chromium based browser (Firefox, IE11, Safari)
• Downgrade Chrome or Edge to a previous version

Additional Information:

• A case has been submitted at Google
• A fix for SAP BusinessObjects Business Intelligence Platform 4.2 Support Package 09 will be included in the upcoming Support Package 09 Patch 13 release

Related SAP Note:

• The related SAP Note is available : 3299450